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Guarantee

We also provide a special guarantee for our high-quality work. In addition to the maximum 10-year duration of repairing or restoring the prostheses, we will also cover the travel and hotel costs incurred by you. The guarantee refers to dental treatments which do not require gnathological treatment or only conventional gnathological treatment is needed:

  • 10-year warranty on implants.
  • 5-year warranty for bridges and crowns.
  • 5-year warranty for inlays and onlays.
  • 3-year warranty for shells
  • 3-year warranty for partial and hybrid prostheses.
  • 1-year warranty for full denture.
  • 1-year warranty for composite fillings.

The extended warranty covers dental treatment with the Arcus Digma II system:

  • 10-year warranty on implants.
  • 6-year warranty for bridges and crowns (except temporary periods).
  • 6-year warranty for inlays and onlays.
  • 5-year warranty for shells
  • 4-year warranty for partial and hybrid prostheses.
  • 2-year warranty for full denture.
  • 1-year warranty for composite fillings.

As a patient you can find out more about our warranty services and the terms of the guarantee. We usually do not have a problem with our treatments, but if you still have a problem, please contact us directly and immediately. In the event of a problem or failure, we will make the denture free of charge again or make any necessary repairs. Flight costs are refunded up to 250 EUR and the hotel costs up to 42 EUR. You can also get minor repairs done at home, for example: re-strengthening the crown or bridge or correction of prostheses, then submit your invoice and our clinic will cover the costs up to € 100. The patient should inform the contact person of the clinic about the problem so that it can be clarified that this is a guarantee problem. If the patient fails to do so, the warranty terms will no longer apply. The condition of the guarantee is that the patient must go to check and clean his teeth at least once a year. This can be done at our clinic or at home, but written evidence must be provided if you want a guarantee. If the patient has periodontitis/parodontitis and was therefore treated, the patient should go to dental check-ups at least two or three times a year. We are not responsible for any inflammation after a possible unexpected root canal, which occurs later after the dental prosthesis.

The warranty is void or reduced:

  • If the patient neglects oral hygiene.
  • If the patient does not go to at least one check-up per year and there is no evidence of the check-up.
  • If the denture is damaged or struck.
  • If the gingiva or jaw is retracted.
  • If the dentist’s instructions (such as the correct insertion and removal of the denture or the wearing of a denture protector at night) are not complied by the patient.
  • If the dentist at home largely corrects or alters the dentures made by our clinic.
  • If removable dentures are not properly stored and maintained.
  • If the patient had high weight loss or drastically increased weigh for a short time.
  • If the patient is suffering from such diseases that may also affect dental status (e.g. osteoporosis, diabetes, epilepsy, chemotherapy or radiation).
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